Box Office Information
There are three ways to purchase tickets to El Campanil Theatre performances:
Adults: 18 Years and Older
Seniors: 62 and Older
Youth: 17 and Under
Every event may not offer all price discounts
ABOUT CONVENIENCE FEES
Effective January 1, 2018 we have eliminated convenience fees. That means you can buy your tickets ONLINE, ON THE PHONE or AT THE TICKET OFFICE WITHOUT PAYING ANY EXTRA FEES. :-)
ABOUT TICKET DELIVERY FEES
There is NO Delivery Fee if you choose to receive your tickets by email or at will-call.
There is a $2 Delivery Fee if you choose to have your order sent by US Mail.
ABOUT OUR SEATING
Orchestra – Rows A through H
All Seats are on the ground level and are accessible entirely without stairs.
Seats are comfortable, ample legroom and no obstructions
Wheelchair patrons (and companions) are asked to call the ticket office to order tickets.
Loge – Rows J through Q
These seats are in the first 8 rows upstairs. While considered very desirable, each seat has a divider in front that can be considered an obstruction for people who are less than 5’tall. We do offer booster seats, so please let us know if this is a requirement.Seats are comfortable, ample legroom and no other obstructions.
Opera – Rows R through Z
Like many seats in some of the great theatres in San Francisco, our Opera Level seats are challenging for people who are 6’ tall or more. Leg room is tight. If this presents a problem, call us to see if we have any seating that may be more accommodating.
Access to the Opera Level requires patrons to walk up two flights of stairs.
Row H in the orchestra has 8 wheel chair seats as well as companion seating. Please do not order seats that are designated as Wheel Chair or companion seats unless you or members of your party require that type of seating. There are 230 seats in the orchestra level which are accessible without using stairs.
ACCESSIBLITY - HEARING
The theatre is equipped with assisted listening devices manufactured by Listen, Inc. They operate in the 72mHz FM band. Please let the box office or an usher know that you will require a device and it will be made available to you.
AGE RESTRICTIONS: As a courtesy to our patrons, children under the age of 4 are not normally allowed at most El Campanil Theatre performances. This policy may be altered from time to time based on show content and does not include family shows such as Children's Theatre productions, dance recital rentals, etc. . Some shows make further age appropriate recommendations, and El Campanil Theatre will provide those on its website; however, parental discretion is always advised, and judgment of the content for each show should be made on an individual basis prior to purchase.
All sales are final. No refunds.
Exchanges. You may request an exchange to another event up to 24 hours in advance of your ticketed event.
Unable to use your ticket? Donate it for resale prior to the performance and receive a tax deduction letter for the face value of the
Lost or undelivered tickets? Call the Box Office at 925-757-9500
Performances begin promptly at the time advertised. Late seating will be at the discretion of the House Manager.
If a performance is cancelled, return your ticket(s) to the Box Office for a full refund or exchange towards another performance. Refunds are issued only for cancelled performances. You may also donate your ticket(s) to receive a tax deduction letter for the face value of the ticket(s).
FIRST TIME / RETURNING PATRONS
To make your online ticket experience simple - your email address and other contact information is stored securely. (No Credit Card Information is kept on file).
If this is your first time to purchase tickets simply enter your email address and select a password and confirm your password. (The password can be anything you like and will remember). Press continue.
If the system recognizes your email address, your account information will be displayed. Please help us stay current by keeping your information up to date.
El Campanil Theatre respects your privacy, and we won't send you email without your permission.
Our complete Privacy Statement is available HERE